Frequently Asked Questions
Everything you need to know about your Sun Home Saunas shopping experience.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the continental United States. Once your order is processed, you will receive a tracking number via email.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return authorization.
Do you offer international shipping?
Currently, we ship to the United States and Canada. International shipping rates and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm.
How do I care for my Sun Home products?
To maintain the longevity of your items, we recommend following the specific care instructions on the inner label, typically involving cold water washing and air drying.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 2 hours of placement by contacting our customer service line.